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8x8 Voice for Microsoft Teams is Here Bookmark

Amplify your Microsoft Teams investment now with 8x8 Voice for Teams.

Enterprises standardizing on Office 365 want to optimize ROI by adopting Microsoft Teams for all of their collaboration requirements as well. Many organizations, however, are concerned about the prospect of adopting the Microsoft Phone System and Calling Plans for Teams as a telephony solution, as it lacks the rich PBX feature set that enterprises are accustomed to as well as a global PSTN footprint with unlimited calling plans.

Enter 8x8 Voice for Microsoft Teams, an enterprise-grade cloud-to-cloud Direct Routing integration with the Microsoft Phone System, providing enterprise-grade telephony and global PSTN connectivity to customers that want to retain Microsoft Teams as their sole collaboration interface.

With a PSTN presence in 38 countries and unlimited calling plans in 47 countries worldwide, all running on the industry’s most reliable telephony communications platforms, 8x8 is your best choice to enable PSTN communications globally for your Teams users.

Unlike other vendors, we don’t use clunky bots, apps or browser extensions that break the Teams user experience and cause maintenance nightmares for IT administrators. Continue allowing your Teams users to make and receive calls without altering their user experience in any way and by continuing to use the same Teams apps, whether they are web, desktop or mobile.

And with a simple centralized administrative interface, the configuration of Teams users on 8x8 requires only a few easy steps meaning your Teams users can begin taking calls on the 8x8 network in minutes.

8x8’s voice communications platform has a truly global presence, with full PSTN access in 38 countries, DIDs and toll-free numbers in 120+ countries and unlimited calling plans in up to 47 countries. With multiple geo-redundant data centers located around the globe along with our patented Global ReachTM technology, 8x8’s industry-leading availability ensures that each and every call gets connected.

All provided from one vendor running on one platform globally.

With 8x8, all your employees can communicate with each other as well as externally on a single communications platform, regardless of whether they are Teams users or not. Because 8x8’s platform is open, your employees can connect and communicate using any device, whether it’s a physical phone, 8x8’s Virtual Office desktop or mobile client or Microsoft Teams.

But 8x8 is much more than just a leading telephony platform. With 8x8 Voice for Microsoft Teams you get a rich set of 3rt party applications and native contact center support as well as comprehensive analytics for all your 8x8 calls.

Native business application integrations: 8x8 has native integrations with 35+ business applications, including several CRM applications such as Salesforce. Make and receive calls using Teams in your favorite CRM application. Attach call log information and links to any call recordings to your CRM record. See your CRM call history information right from within Teams.

Native contact center integration: With 8x8, there is no need to look for a separate contact center solution. We’ve got one and it works with Teams. Contact center agents can make and receive calls within Teams while leveraging all of 8x8’s Contact Center capabilities including omni-channel interactions, workforce engagement management and robust analytics.

Analytics: 8x8 analytics provides key insights into all of your Teams calls made on the 8x8 platform, Identify key trends across employees, teams and the company, understand call patterns and customer behavior with speech analytics, make instant, impactful changes using real-time data to drive decisions and evaluate and playback all business calls using one comprehensive analytics suite.

With 8x8 Voice for Microsoft Teams, you save time and money by getting all of the benefits of a robust and global enterprise communications solution that is integrated with Teams without the hassle of having to manage a communications infrastructure, all without requiring you to change your users’ Teams experience.

Learn more about the benefits of 8x8 Voice for Teams by speaking with a Gibson Teldata expert today.

 

Author: Alain Mowad

 

10 REASONS COMPANIES ARE MOVING COMMUNICATIONS TO THE CLOUD Bookmark


There’s lots of buzz around the cloud these days and cloud communications is no exception. But buzz isn’t always an indicator of a business case for technology purchases. Smart businesses are asking what’s driving the rush to the cloud—and they’re getting solid answers. So why are so many businesses moving communications to the cloud today? Here are 10 real-world reasons.


1. Cost

Predictable monthly costs. This may seem like old news, but many companies don’t realize just how much they can save by moving their communications to the cloud. By hosting a phone system over the Internet, businesses are charged on an “as needed” basis, paying only for what they use. That makes cloud-based communications systems especially cost-effective for small businesses—eliminating the need to pay for the installation and maintenance of a traditional phone system.

2. Management

Outsource IT support to the provider. The management of an on-site solution can be very expensive. Because of the complexity of today’s communications systems, it can often takes an entire IT department to manage. Cloud-based communications can help alleviate the burden by eliminating maintenance, IT work load and some of the more costly internal infrastructure, including servers and storage systems.

3. Scalability

Scale up or down based on users. Anyone who has moved or expanded an on-site phone system knows just how difficult it can be. Whether a business is growing, moving or sizing down, the cloud provides the flexibility and scalability the business needs now and in the future. And with cloud-based systems, businesses can access and add new features without any new hardware requirements.

4. Vendor Management

One vendor for everything. With cloud communications, a vendor manages communication systems off-site, and IT departments are freed up to focus on other high-priority issues.  (Let IT get back to that email fix!)

5. Technology

Instant updates. With cloud communications, service is outsourced, and upgrades are deployed through automatic software updates. This allows organizations to stay focused on their business and leave the upgrades to the cloud communications vendor.

6. Quality Of Service

Maximize uptime and downtime coverage. For many businesses, uptime is pivotal. To keep things running, they rely on the ability to scale and leverage remote work teams or serve customers from anywhere.  For these kinds of businesses, cloud communications maximizes uptime and coverage through multiple, remotely hosted data centers, helping them avoid costly interruptions and downtime.

7. Affordable Redundancy

Leverage shared resources. With an on-site communication system, hardware and software geographic redundancy can be challenging to deliver. But when multiple businesses share resources in a cloud environment, they get access to a level of redundancy that would be too expensive to procure with an on-site solution.

8. Disaster Recovery

Business continuity made easy. Businesses are using the cloud to protect themselves from the affects of disasters. With cloud communications, they can get up and running quickly after a disaster, or in some cases, continue running the entire time. Some reroute calls to remote locations and cell phones. Others rely on remote access to voicemail or use cloud-based auto attendants continue taking calls and providing information. It’s a hard-to-resist combination of reliability, resiliency and redundancy.

9. Cloud-Based Applications

Access customized applications in the cloud. When businesses are connected to a cloud communications platform, they get access to the latest communications applications and developments, like customizable business workflows. These applications help boost productivity and revenue streams for their businesses in ways that traditional communications programs cannot.

10. Future-Proofing

Digital transformation is here. Most companies have started transitioning to the cloud in one form or another to future-proof their businesses, as most applications today are being constructed in the cloud. Making the most of new applications requires the ability to integrate fluidly with business communications system. Integrating cloud-based applications with a cloud-based communications system is significantly easier than integrating cloud-based applications with an on-site one, so businesses looking to future-proof their operations are moving to the cloud.

This Blog was written by Daryl Reva on January 17, 2018 and appeared on the Mitel Blog at www.mitel.com