Customer Experiences

Barren County School District, South Central Kentucky

Barren County Logo 

Barren County is a rural school district recognized by the state as a growth district. Located in South Central Kentucky near Barren River Lake State Resort Park and Mammoth Cave National Park, it encompasses seven elementary schools, one middle school, a 9th grade transitional academy and one high school. As its old Nortel/Avaya system reached end of life, the district began a search for a robust, cost-effective phone system that would keep up with the area’s projected growth and help cut monthly costs.


Barren County Board of Education


"We love the Mitel solution! I can honestly say this is one of the few solutions where we bought way more than we were sold. The solution works just as advertised! That never happens in technology.”

- Steve Gumm, Director of Technical Services, Barren County School District


Barren County School District Project Report


Barren County School District Goals

  • Replace an end of life Nortel/Avaya phone system
  • Select a robust, cost-effective solution to keep up with growth and help cut monthly costs
  • Secure a relationship with a vendor who would provide superior support
  • Provide employees with simple to use phones with voicemail and 5-digit dialing
  • Enhance communications to eliminate need for all calls to go through the receptionist


Gibson Teldata Recommended Solutions 

  • Mitel MiVoice Business (Mitel 3300) running in a virtual environment
  • Mitel MiCollab
  • Mitel IP WIFI Phones
  • Teleworker IP Phones


Barren County School District Benefits

  • Efficiency: Staff can make intercom calls without having to go through the receptionist and each person has their own voicemail box.
  • Safety: By integrating the phone system with the intercom system they now have the ability from any of the 5 buildings on campus to go into lock down.
  • Cost Savings: By leveraging their investment in the new Mitel phone system, they were also able to setup a campus wide paging system as well as decrease monthly communication costs.
  • Redundancy: Each facility now has its own gateway failover in the event that the fiber infrastructure loses connectivity due to any unforeseen circumstances
  • Remote Worker: Due to COVID-19, a number of staff are able to seamlessly work from home with their Mitel IP phones.



Barren County School District Case Study (Download PDF)




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