Customer Experiences
First Federal Savings Bank
In the fast-moving world of finance, communicating with customers impacts any financial institution’s business and bottom line. That’s why First Federal Savings Bank of Angola in Angola, Indiana made the leap from its outdated Avaya phone system to the latest in cloud-based VoIP communications with Gibson Teldata.
"We needed a partner we could rely on and [migrating a new platform] was easier than expected with Gibson Teldata. ”
- Amy Ross, Senior Vice President
First Federal Savings Bank
Goals
- Replace aging AVAYA phone system with a more modern system with a smooth transition
- Select a partner that could provide ongoing maintenance and support for the system
- Reduce monthly telecom costs
Gibson Teldata Recommended Solutions
First Federal Savings Bank Benefits
- Efficiency: Modern features improved communication and efficiency
- Productivity: Employee productivity increased
- Customer Service: Improved customer service
- Support / Maintenance: Having system hosted in the cloud will make it easier to maintain and support phone system
- Cost Savings: Moving to a hosted/cloud solution has resulted in lower telecom expenses
RESOURCES:
First Federal Savings Bank Case Study (Download PDF)
UNIFY YOUR COMUNICATIONS
Contact your local Gibson Teldata Office today!