Customer Experiences
Terrance A. Smith Distributing, Inc.
Terrance A. Smith Distributiing, Inc. currently distributes more than 270 alcoholic and non-alcoholic beverages representing many regional and local suppliers to retail partners covering 2,000 square miles in Madison, Hamilton, Delaware, Wayne, Henry and Blackford counties. It’s also recognized by Anheuser-Busch InBev, the world’s largest brewer and Smith’s largest supplier, as one of its elite distributors across the country, honored annually with the beer giant’s Ambassador of Excellence award.
"If there is one thing I could tell a prospective Gibson Teldata Customer,it would be, if you need a new phone system don't wait. ”
- Terrance Smith, Jr. Vice President
Terrance A. Smith Distributing, Inc.
Goals
- Replace aging Nortel phone system with a more modern system that our heritage system wasn’t capable of, including voice mail for all employees.
- Better serve customers, retail partners and suppliers.
- Provide our internal and external customers excellent customer service, including ability to review calls for quality assurance.
- Provide mobility solutions to employees to allow them to stay connected to the office while mobile.
Gibson Teldata Recommended Solutions
- Cumulus Enterprise Cloud-Hosted Solution
Terrance A. Smith Distributing Benefits
- Efficiency: Staff can retreive voicemails to provide better customer service
- Improved Customer Experience: More effective servicing customers
- Improved Communication: Connected phone system with the overhead paging system
- Remote Worker: Staff are able to seamlessly work remotely just as if they were in the office
RESOURCES:
Terrance A. Smith Case Study (Download PDF)
UNIFY YOUR COMUNICATIONS
Contact your local Gibson Teldata Office today!