Efficiently Monitor, Manage and Route Calls
Gibson Teldata offers applications and solutions from industry-leading manufacturers to help entry-level contact centers, small to medium-sized businesses and enterprises improve efficiency and productivity to provide a better employee and customer experience.
Feature-rich call routing applications deliver:
- Ability to monitor, manage and route calls.
- Real-time business intelligence, including call performance and agent activity reporting
- Productivity tools, including screen pop and PIM integration.
Simple contact center solutions allow you to empower managers, supervisors, and employees with the tools they need to increase office productivity, reduce expenses, and provide outstanding customer service.
Gibson Teldata also offers integrated call recording for high-quality call monitoring to help you protect your business and improve operations.
Call recording applications provide:
Watch this video to learn more.
Let us help you determine the solution that will best meet the needs of your organization. Call today to get started.