Looking for the best phone system for your business? One that’s easy to use, quick to set up, and doesn’t drain your budget? One that grows with your company and is never gonna let you down, run around or desert you? Then you need the Rick Astley of phone systems: a cloud-based one.
In this blog, we dive into the benefits of adopting a cloud phone system, how to know when it’s time to make the switch, why Gibson Teldata’s solution should be on your radar—and how we can make that switch as smooth as possible.
Key Benefits of Adopting VoIP Solutions
There are tons of great benefits to be had when you choose a cloud system (also known as a VoIP phone system) from top VoIP providers. But to save some time, we’ll limit ours a little, starting with communication-specific benefits and work our way outward.
More Affordable Communication
Let’s talk numbers. Traditional phone systems can be a financial black hole. You’ve got hardware costs, maintenance fees, and long-term contracts. With a cloud phone system, you pay a subscription fee that covers everything. No unexpected costs, just a predictable monthly expense that can be scaled up or down as needed.
And with that cost comes access to an entire library of advanced features, from unlimited calling and team messaging to auto-attendants, call routing, and automatic call recording driven by AI. Not to mention analytics. But beware the dreaded paywall. Some providers — not Gibson, of course — will charge you more for more complex features.
Easier Communication Installations, Upgrades, and Scaling
Setting up a traditional phone system often involves a tangle of wires and complex installation processes. A cloud phone system is like a breath of fresh air. Installation is quick—often as simple as plugging in a few devices. Upgrades are handled automatically, so you always have the latest features without lifting a finger. And scaling? If you need to add more lines or features, it’s a matter of a few clicks, not a major overhaul.
Simpler Phone System Management
Gone are the days when managing a phone system felt like deciphering hieroglyphics. With a cloud phone system, you have a user-friendly online portal at your fingertips. This means you can manage settings, track usage, and handle support issues all from a single, easy-to-use dashboard. No more calling tech support for every little tweak—control is right in your hands.
Reliable Connectivity When You Need It Most
Picture this: it’s a busy Monday morning, your team is gearing up for a big project, and suddenly, your cloud phone systems crash. Heart-stopping, right? Traditional phones can be prone to outages and maintenance issues that leave you scrambling.
On the other hand, cloud phone systems are designed to offer high reliability and built-in redundancy. If one part of the network fails, your calls and messages are rerouted through other pathways, keeping your lines open. It’s like having a safety net that ensures your communication channels remain active, even if something goes awry. With cloud phone systems, you’re less likely to face those frustrating “our system is down” moments.
Better Customer Support
Great customer service isn’t just about answering calls; it’s about creating positive experiences every time someone interacts with your business. A cloud phone system can take your support to the next level with features like CRM integration, which helps you personalize each interaction. It gives your agents an idea of exactly who’s calling, what their history with your business is, and all previous interactions so you can provide that kind of personal touch they love so much.
Plus, with all the data cloud business phone systems provide — like peak call times, call recording, etc. — you can make valuable adjustments to your support strategy, so no calls go unanswered.
Improved Collaboration Between Teams with Business Cloud Phone Systems
Teamwork makes the dream work, and a cloud phone system is here to make that teamwork smoother than ever. A cloud phone system includes tools for instant messaging and video conferencing right out of the box so you can connect with in-office, hybrid, and remote teams. No more juggling between different apps or struggling with clunky video call setups. You can easily chat, share files, and hold virtual meetings, making collaboration effortless. Plus, with their library of integrations, you can easily plug in a project management tool to the business phone system, so your team can stay organized and on track no matter what comes.
Want more insights into the benefits of cloud phones? Check out this blog: https://www.bgibson.com/benefits-of-cloud-based-phone-system/
How to Recognize When It’s Time for Switching Phone Providers
Even with all these benefits, you might wonder if it’s the right time to switch your phone provider. Here are some signs that your current system isn’t meeting your needs:
- Poor Call Quality: Are your calls frequently dropping, or is the sound quality lacking? These are clear indicators that your current system is outdated.
- High Costs: If your phone bills are consistently high, especially with added maintenance costs, a cloud phone can offer significant savings.
- Frequent Outages: Unreliable service can disrupt your business operations. A cloud phone system with built-in redundancy offers more consistent performance.
- Lack of Features: If your current system can’t keep up with modern communication needs, such as video conferencing or CRM integration, it’s time for an upgrade.
- Less Attentive Support: If your provider isn’t responsive or helpful, you deserve better service.
If you find yourself nodding along with any of these signs and thinking, “That sounds like me,” then it’s time to consider switching to a Gibson Teldata business phone system.
To learn more about recognizing these signs, check out this guide on when to consider a new office phone system.
Why Choose Gibson Teldata’s Cloud Phone Systems?
But what makes Gibson Teldata’s cloud-based phone systems so great? Well, we’re about to tell you.
Better Reliability and More Attentive Support
When it comes to reliability, Gibson Teldata doesn’t just talk the talk—we walk the walk. Our system is designed to keep you connected and operational no matter what. And if you run into any issues, our customer support team is ready to help with quick, attentive service. We don’t just set you up and forget about you — we’ll be by your side from day one onward.
“This is one of the few solutions where we bought way more than we were sold. The solution works just as advertised! That never happens in technology.”
Steve Gumm
Director of Technical Services, Barren County School District
Solutions Built to You — Without Any Customization Fees
Having a phone solution that fits your needs shouldn’t be something you have to pay through the nose to get. Or something you have to cobble together on your own. Which is why our team does it for you, without tacking on any extra fees.
After all, a bakery has different communication needs than a ballet studio. The bakery needs a straightforward system with easy-to-use features and integrations for order management. On the flip side, the dance studio requires a powerful desktop and mobile app and an integration with video conferencing software for virtual classes.
With Gibson, your unique business communications needs will always be taken into account when it comes to phone systems.
“[With Gibson] we have a completely reliable system that never goes down, sound quality is outstanding, and we really are able to use our phones as an asset to do our jobs better.”
Ed Frederici
Chief Technology Officer, Pacer Sports & Entertainment
Quick-and-Easy Transition
Switching to a cloud-based phone system might sound like a hassle, but with Gibson Teldata, it’s anything but. We develop a transition plan that fits your timeline and makes the entire process smooth and straightforward. Plus, you’ll have 24/7 access to our team of experts, who can help answer any questions, no matter how technical or odd.
