Customer Success Stories
Pacers Sports & Entertainment is a high-performance company that manages the National Basketball Association’s (NBA) Indiana Pacers, (WNBA) Indiana Fever and (NBA G League) Fort Wayne Mad Ants and all other events at Bankers Life Fieldhouse.
The Pacers strive to provide superior customer service and partnered with Gibson Teldata to select to a new high-performance communications solution. A Mitel solution was selected and installed in 2017. The Pacers now enjoy quicker response times to customer inquiries and increased customer service scores.
"After working with Mitel and Gibson Teldata we have seen excellent results. We see a mobile workforce that can get out into the community and do their job and we have a completely reliable system that never goes down, sound quality is outstanding and we really are able to use our phones as an asset to do our jobs better."
Ed Frederici
Chief Technology Officer, Pacer Sports & Entertainment
project scorecard
A feature-rich & reliable communications solution to keep your team connected at all times, no matter the place.
A contact center solution (CCS) designed to provide personalized customer care by unearthing your team's true potential.
An all-inclusive UCaaS solution that'll enable delocalized collaboration while maintaining optimal performance levels.
project benefits
Analytics & Insight
Access to robust analytics to identify training opportunities, peak traffic periods and customer insights
For Remote & Hybrid Teams
Full mobility to keep employee’s productive in/out of the office
Enhance your CX
Improved customer satisfaction scores based on annual NBA survey
With Gibson Teldata’s solutions, you can reduce wasted time, increase employee productivity, and boost customer brand loyalty. Without all the typical complexity and technological headaches. Want to find out more?
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