“One size fits all” isn’t just a myth in the fashion industry – it’s a myth in telecommunications, too! Companies come in all shapes and sizes, each with unique needs and challenges. The same solution simply won’t fit them all.
That’s why Gibson Teldata offers telecom solutions for small, medium, and enterprise-level businesses, so they can enjoy the best communication possible without busting their budget.
Telecom Solutions for Small Businesses
Imagine a local HVAC company that prides itself on quick response times and excellent customer service. They need affordable telecom solutions that can help them stay professional and efficient no matter where they are. And Gibson’s tailored telecom solutions can help with features like:
- Auto-Attendant: This AI-driven feature can help customers find the correct department or technician quickly and easily with just a few button presses. It’s professional, quick, and skips the hassle of multiple transfers.
- Softphone App: With Gibson Teldata’s telecom solutions, technicians can access all their essential communication features from their mobile phones to make and receive calls, send messages, and access customers’ information right from the field. Now, they’re connected no matter where they go.
- Voicemail-to-Email: Missing a call sometimes means missing out on potential sales, especially for small businesses. But with voicemail-to-email, the HVAC team can ensure no customer call goes unanswered. Not only does the voicemail wait on the phone system, but a transcription also waits in their email inbox. That kind of “belt and suspenders” mentality will keep them ahead of their competitors.
These tools help small businesses present a professional image, improve customer service, and operate efficiently.
Telecom Solutions for Medium Businesses
Consider a local gym chain with several locations. This chain needs to effectively manage internal communication while providing excellent service for members and visitors.
- Customizable Call Queuing: When many clients call in to inquire about memberships or class schedules, this feature organizes the calls into a waiting system based on your specific criteria. Want the premium members to get through faster? Set up the queue to route them to the front or to a particular staff member.
- Secure Call Recording and Storage: Recording calls can be important for training employees, resolving client disputes, and guaranteeing quality service. Gibson’s telecom solutions keep all recorded data safe, easily accessible, and compliant with privacy regulations.
- Paging and Security Monitoring Systems: Our paging and life safety offerings help keep gym members and staff informed and safe. Staff can quickly communicate with each other—or visitors—to announce important events or manage emergencies well.
These features support medium-sized businesses in managing multiple locations, maintaining quality control, and keeping their buildings secure.
Telecom Solutions for Large Enterprises
Now, it’s time to look at the “final boss” of telecom solutions – the enterprise. Picture a multinational technology company developing, manufacturing, and selling electronics nationally. Multiple offices, hundreds of teams, and all kinds of telecom needs. But thankfully, Gibson’s telecom solutions can handle the strain with:
- Structured Cabling: Strong networks are the backbone of any large enterprise’s telecom infrastructure. Gibson offers cutting-edge solutions designed to handle massive amounts of voice and data traffic. No matter how many locations an enterprise has, our cabling solutions ensure its network is secure, reliable, and available 24/7.
- Contact Center Platform: The bigger they are, the more interactions they manage. And a top-notch contact center platform from Gibson Teldata can make it easy. We provide all the tools needed to deliver exceptional customer service, from multi-channel management to advanced call analytics.
- CRM Integrations: Providing personalized care quickly – and at scale – can be difficult for larger companies. But not if they’re partnered with Gibson Teldata! Our telecom solutions can integrate with over 250 CRM platforms and feature a screen pop capability. This means when a customer calls, their information and history instantly pop up on the agent’s screen. It allows the company’s team to easily provide personal support, improving customer satisfaction and loyalty.
Get Telecom Solutions That Are Just Right for You with Gibson!
At Gibson Teldata, we understand that every business, big or small, needs telecom solutions tailored to their specific needs. So that’s what we offer! From unified communications to network connectivity, our experts will match you with the technology you need to succeed. Reach out today to schedule a demonstration or get started!
